FAQ – Töölö Towers

Frequently asked questions

Accommodations, making and editing a booking 

Who can stay at Töölö Towers and how can I book accommodations?

Both private and corporate customers can stay at Töölö Towers. For private persons, booking can be made directly on our website through our online booking system by filling in up-to-date personal data and verifying payment details in our system.

Book your accommodation at https://unihome.fi/en/book  

Persons under 18 years of age cannot make a reservation. 

What if I have problems making my reservation? 

Don’t hesitate to contact our sales team: sales@unihome.fi or call us at +358 29 412 4727. 

Our sales team is available on weekdays from 9:00 a.m. to 4:30 p.m. 

What is included in the price of the accommodation? 

The basic price of the reservation includes the apartment of your choice, as well as the common areas and laundry facilities available to all guests. The reception is open daily from 8:00 a.m. to 10:00 p.m. on the first floor of tower A. The price of the accommodation also includes breakfast and sauna access during the opening hours. Accommodations lasting for more than a week also include a weekly cleaning service. 

Can I stay with a pet?

Pets are welcome to stay, with rates starting at €10.00 / night or €30.00 / month Our pet-friendly rooms are located on the 2nd floor. Please mention in your reservation that you are travelling with a pet.

Please note that pet-friendly rooms are available in limited quantities and that pets cannot be accommodated in some room categories. Our sales service is happy to help at sales@unihome.fi or by telephone at +358 29 412 4727. .

How does pricing work? 

Short-term booking is comparable to a regular hotel reservation. 

The price of the apartment is affected by the size of the apartment and the cancellation terms of the reservation. The fee for a short-term reservation is always charged at the start of the booking. The pricing of longer bookings is based on the duration of your stay; the longer you stay, the lower the price per night. The first fee for a longer booking is always charged at the time of booking or upon check-in. 

You can pay for your reservation in our online booking system by debit or credit card. We can also send you a payment link for the booking on the first day of each starting calendar month. Reservations can also be paid by card or cash at reception. 

Can I cancel my reservation? 

There are separate cancellation terms for short-term bookings, which are already known to the customer before the reservation has been confirmed, i.e. paid for. 

Please contact the accommodation destination by email regarding your cancellation. You can ask for more information about your booking and cancellation terms by email at sales@unihome.fi

We recommend that travellers take out a personal travel insurance policy (including those living in Finland). This allows you to claim compensation for unexpected and unpredictable expenses and losses.  

Can I bring guests to my apartment? Are guests allowed to use the facilities and services included in the accommodation? 

You can bring guests to Töölö Towers, and your guests can use most of the common rooms and services, with due consideration of the neighbors. 

Sauna services are available to guests of staying customers for a separate fee (overnight fee). 

Guests can also spend the night with you. However, if your guest stays with you for the night, this needs to be agreed with the staff separately. 

Please also note that the number of temporary guests must not exceed the maximum capacity of the number of people specified for the room. 

Please note that having parties is prohibited.  

Please check the services available to guests from our staff at reception or by email at reception@unihome.fi  

Can I pay for my reservation when I arrive? 

You can! When booking your room through our website, you can pay for your reservation at check-in.  

We only ask for card information so that we can verify the booking. 

What payment options are available? 

You can pay by card or cash at our destination. 

We accept all major European payment cards and American Express and Alipay cards. 

You can also pay with Apple Pay and Google Pay. 

We cannot accept Nordea MobilePay payments or Pivo Wallet payments, nor do we accept checks. 

Billing is only possible in Finland and for our corporate contract customers.  

Can I book an apartment for business use or in the name of a business? 

Apartments can be booked either as a private or corporate customer. 

Please contact our business sales team at sales@unihome.fi and we will help you with your reservation. 

When making the reservation, please indicate your business ID (VAT number), the name of the company staff member and the billing instructions. Billing is only available for businesses. 

Please provide the name, contact information, telephone number and email address of each guest separately. 

Can I receive housing allowance while living at Töölö Towers? 

Kela general housing allowance is not awarded to those living at Töölö Towers.

Can I shorten or extend my booking? 

Please contact our sales team for questions about shortening or extending your booking. 

The reservation may be extended subject to availability. 

If you wish to shorten your reservation, no fees will be refunded to you for unspent nights in accordance with our cancellation terms. 

Can I file a move notification at Töölö Towers?

You cannot file a move notification at Töölö Towers, so you cannot report your room as your permanent residence. If you need to make a statutory move notification, you can provide the postcode of our destination and choose “’no permanent residence” to get all municipal services.  

You can make a change of address notification using our address, so your mail will find its way there. 

A lot of information about making a move notification and changing addresses can be found at: https://dvv.fi/en/frequntly-asked-questions-on-moving-in-finland 

Can I leave my bags in storage after my stay ends?

You can leave your bags in short-term storage at the reception during our opening hours.

Can I change apartments in the middle of a reservation? 

You can! If you wish to change room class in the middle of a reservation, please contact our reception or sales team.  

Additional charges for the change must be paid in the event a change takes place. 

 

Can I influence the location of or view from my room? 

You can! Please contact our reception at reception@unihome.fi and tell us if you want a room on the peaceful courtyard side or maybe with a view of the sea.  

Please note that changing the view is not an option for certain room classes. 

Can I see the apartment before making a reservation? 

Our rooms can be viewed through our website and by using the information found there.

If you have any specific questions that you have not found an answer to, you can contact us at sales@unihome.fi and we will be happy to answer any questions and tell you more about our apartments if necessary.

What if I need more storage space?

We offer our guests bag storage facilities as an additional service. 

Our customers can choose a free storage cage and keep their belongings there during their stay. The resident is responsible for locking the storage and for its contents. 

Our customers can also temporarily rent a storage space after their stay for 30 € / month, provided that a new reservation exists.  

The storage reservation is made on site at our reception. 

I’m travelling by car, where can I park?

There are two parking garage spots at Töölö Towers that can be booked in advance at our reception: reception@unihome.fi or by calling +358 29 412 4555. You can check the current fees and availability at the same time at reception. 

There are parking spaces along the Pohjoinen Hesperiankatu street, which are paid zone 2 spots on weekdays. Please be aware of zone 1, where parking is subject to fees on Saturdays as well. For more information, visit https://www.hel.fi/en/urban-environment-and-traffic/parking/parking-areas-prices-and-payment-methods 

Parking is not allowed in the yard. 

Do I need home insurance? 

You do not need home insurance to live at Töölö Towers. 

We still recommend that you obtain travel insurance or baggage insurance to compensate for unforeseen damages.  

Are there any baby beds at Töölö Towers? 

Yes there are! Please contact our reception at reception@unihome.fi and tell us more about your need for a baby bed. 

Does Töölö Towers offer an airport shuttle service? 

Töölö Towers does not offer an airport shuttle service. You can order a taxi to the airport beforehand or walk to the taxi station at the airport. 

Public transport will also take you to Helsinki Central Station. From the Central Station, you can take the tram to Töölö. You can find all routes and timetables at: www.hsl.fi  

Electronic check-in 

Why do I need to check in electronically? 

We ask our customers to check in electronically so that we can streamline the check-in process at our reception. This will allow you get to your accommodation flexibly.  

If you are arriving to check in after 10:00 p.m., an electronic check-in is mandatory so that we can provide room-specific and personal information to the right party. 

If no electronic check-in has been made and you arrive after 10:00 p.m., additional fees will be applied. 

I have already paid for the reservation, so why do I need to provide my card details? 

We are asking for your card details only as collateral. We will not charge anything extra on your card unless there is damage to fixtures, violations of rules or anything else happening in the room that requires extra compensation to be paid by you.  

We never charge a card without the customer’s permission. (Payment Services Act, April 30th 2010 / 290, Section 62) 

Why do I need to disclose my personal data even though I live in Finland? 

We only ask for your personal data (social security number or ID card or passport number) so that we can check your identity or disclose the data to the Finnish authorities and security services in the event of a national incident. Finnish law requires that the accommodation operator make a declaration of all travellers arriving at the accommodation. 

What if I do not want to or cannot complete an electronic check-in? 

No problem, you just need to come to our reception during its opening hours, so we can complete manual check-in and fill in the traveller declaration. 

Accessibility 

Are there any accessible rooms at Töölö Towers? 

Our rooms are not officially accessible, but we do have rooms where you can move around in a wheelchair and with walking aids.  

It is recommended that you bring a personal assistant with you for assistance.  

Public areas, lobbies, corridors and rooms have door thresholds (maximum height 1.5 cm).  

There are accessible toilets in the common rooms and along the corridors, but there are no support handles or handrails in the public areas, lobbies, corridors and rooms. There are no stools or seats in the bathrooms.  

There is no induction loop at our building.  

Accessible rooms include a space for moving with a wheelchair between the bed and other furniture. There are no lifting equipment or bathtubs in our rooms.  

 

Check-in 

Can I check in earlier than 3:00 p.m.? 

If the booking situation allows it, it is possible to check in earlier. You can inquire about earlier check-in at the reception on the day of arrival. 

For example, if you arrive at noon and the room has already been cleaned, we can hand over the room to you earlier.  

Can another person do the check-in for me? 

Please contact reception to inform us of the other person’s personal information, and we may complete the check-in with them. 

Please note that payment for the reservation must be made in order to check in. 

I’m arriving after 10:00 p.m. How do I check in? 

Please contact us at reception@unihome.fi  and let us know your estimated arrival time and, if you are flying to Helsinki, your flight number and estimated landing time.  

After our reception closes at 10:00 p.m., we will send you separate check-in instructions and the code for the main doors as well as the key pick-up box located in the hotel lobby. You can use the code to retrieve your key. The key unlocks the main doors (not the doors of the emergency exits) and the room door.  

Your room number is included in the message that includes the code. Please be mindful of the location of your room. The key is picked up from tower A, but your room can be located in tower B or in the terraced houses C, which have their own entrance from the outside.  

We will not send you the key pick-up code if you arrive when the reception is open.  

Check-out 

Can I check out later than 11:00 a.m.?

Late check-out is possible for an additional fee of €20 / hour if the booking situation allows it.  

Please inform our reception in advance of late check-out. 

Do I need to clean the apartment after my stay?

Our customers are expected to do their dirty dishes and collect all personal items, including food. 

Guests should also make sure that the refrigerator is empty and clean. 

For longer-term bookings, you will receive separate instructions on final cleaning before your departure date. 

Where do I return the apartment key?

The keys to the apartment are returned to the reception during opening hours by 11:00 a.m. 

If the reception is closed, you can drop the key in the gray mailbox in front of the reception. 

If necessary, you can also drop the filled traveller declaration in the mailbox. 

Apartment furniture and amenities 

Can I change the furniture solution for my apartment? 

It is not possible to change the furniture solution for the apartments. It is possible to bring your own belongings into the apartment, but Töölö Towers does not accept any responsibility for the customer’s goods. 

What is the level of amenities in the apartments? 

Our apartments are fully furnished. Our range does not include any unfurnished solutions. 

The amenities of a fully furnished apartment include a bed or beds, bedside tables and lamps, pillows, blankets, table and chairs, storage facilities, light fixtures, TV, Wi-Fi, Ethernet possibility, basic household appliances (either private or shared), home textiles (towels, sheets, curtains and carpets), and small usable items (cooking equipment and cutlery in your private kitchen or a shared kitchen). The apartment lounge area is furnished with a sofa and armchairs.

What appliances are there in the larger apartments?

Larger apartments with their own kitchen include a microwave oven, fridge, stove and oven. A coffee maker and electric kettle are also included in the equipment. 

Official considerations 

Can I declare Töölö Towers as my permanent residence address? 

You cannot declare Töölö Towers as a permanent or temporary residence address, as our rooms are not registered as apartments. However, it is not necessary to notify the Digital and Population Data Services Agency of your permanent residence in Finland, and you can transfer your municipality of residence to the city where your apartment is located regardless, provided that your stay meets the other required conditions. This allows you to use public services normally. 

If you do not have another permanent residential address in Finland, you can specify the postal code of the destination in the legally required move notification of the Digital and Population Data Services Agency and give the precise Töölö Towers address with apartment number as the postal address differing from the separate residential address.  

You can however make an address change, which means your mail will find us. 

Can I get a parking ID for city residents? 

Those staying at Töölö Towers cannot receive a parking ID for city residents. 

More information on parking can be found on the City of Helsinki website.

Does staying at Töölö Towers affect my bank, telephone subscription or insurance contracts? 

Accommodations lasting for longer than a month should not make it any more difficult to enter into contracts. 

Different service providers have a legal obligation to identify their customers, and a Finnish personal identity code is typically sufficient for identification. For daily services (such as personal banking services, telephone subscription and insurance contracts), a personal identity code is most often sufficient as identification. In some cases (such as applying for consumer credit or ordering a new credit card), service providers also require declaring a permanent residence address in order to check personal data.  

If you do not have a permanent residence address in Finland, service providers may have different exceptional practices in place for identifying the customer. 

For most service providers, a separate postal address different from the residential address may replace the permanent residential address for identification purposes. Identification can also be done, for example, through the service provider’s customer service or in person on the premises of the service provider. Practices vary between service providers. Please remember that you are unable to report Töölö Towers as a permanent or temporary residential address, you can only redirect your mail there, so please always check with the service provider to determine their requirements in such situations. If you need to make a statutory move notification, you can provide the postcode of our destination and choose “’no permanent residence” to get all municipal services.  

We are happy to help our guests, you can ask our staff for help at the reception or by email at reception@unihome.fi

Environmental considerations 

Are environmental impacts considered in the operation?

We are constantly endeavouring to reduce the environmental impact of our facilities, here are a few examples: 

The destination has been awarded the Good Travel Seal ecolabel as a measure of our sustainability and responsibility. 

We work together with our partners to reduce unnecessary water and energy consumption, both in daily life and in the technical functions of the property. We aim to reduce our carbon footprint and emissions by ensuring efficient heating and air conditioning. We monitor our energy consumption and also encourage our customers to think about their energy consumption. 

Töölö Towers has an extensive waste recycling system and most of the waste is therefore recycled or used for energy production. The waste disposal area includes separate containers for mixed waste, plastic, cardboard, biowaste, paper, glass and metal. Customers are encouraged to sort their waste by providing more than one bin for several types of waste. All rooms and apartments have at least three waste bins to accommodate all primary waste types. 

Responsibility has been taken into account at breakfast, for example by offering 100% sustainably produced coffee as well as Finnish dairy products, meat products and eggs. Careful attention is paid to food waste at the breakfast restaurant by weighing the produced biowaste daily. 

Are the detergents used at the premises ecological? 

The detergents used in our facilities are environmentally friendly, and our cleaning partner is committed to reducing the burden on the environment and paying attention to sustainability in their daily operations. 

Our linen and sheet supplier is also committed to promoting sustainability, you can read more on their website at: lindstromgroup.com/fi/yritys/vastuullisuus/